Earlier this month, Chestnut Park Real Estate Limited -- a leader in Toronto's luxury housing market -- announced the appointment of Nicolle Scavuzzo as its new Chief Operating Officer (COO).
A luxury industry leader and self-described change agent, Scavuzzo brings her rich tech-centric customer experience and marketing background to Chestnut Park.
Her impressive career journey includes a six-year chapter at the celebrated Four Seasons Hotels & Resorts luxury hotel chain as global Vice President, Recognition and Insights. Here, Scavuzzo developed, trained, and led an international team dedicated to providing superior customer service and loyalty based on a connected consumer experience design and data, curated with a proprietary CRM system.
Establishing strong relationships with the hotel syndicate on the benefits of a customer-centric approach, Scavuzzo secured buy-in and support as she led the modernization efforts for the Four Seasons guest experience, with technology front and centre.
Prior to the Four Seasons, Scavuzzo was Global Director for American Express in New York on the innovation team responsible for developing the first US customer loyalty coalition program, and previously led Business Insights on behalf of all US retail merchants.
Most recently, Scavuzzo was part of the executive leadership team responsible for leading global marketing and establishing an industry practice at Kognitiv Corporation, an entity that acquired Aimia Loyalty Solutions in 2020, with a focus on transforming loyalty through collaborative commerce.
“With her strong background in luxury client services, marketing, and the technology that supports it, Nicolle is a tremendous addition to the Chestnut Park leadership team,” said Gavin Swartzman, CEO of Peerage Realty, Chestnut Park's partner firm. “She also brings insight in the ways we can even more fully leverage Chestnut Park’s established relationship with the Christie’s International luxury brand.”
The addition of Scavuzzo reinforces Chesnut Park’s commitment to five-star client experience and technology-driven applications.
“Nicolle brings the world-class luxury experience and positive energy that will drive the next phase of Chestnut Park’s growth,” said Chestnut Park CEO, Chris Kapches. “Her ability to focus on providing a best-in-class service experience to our clients, and to shape and deliver best in class marketing initiatives, while supporting business development and training on behalf of our community of agents, is unrivalled.”
